How long will my order take?
Orders are processed within 1–3 business days before dispatch. Delivery typically takes 3–15 business days after dispatch, depending on the item's warehouse and your destination: items stocked in North American warehouses usually arrive within 3-8 business days inside Canada and the United States, while internationally shipped items usually take 7-15 business days. Tracking is emailed after dispatch where the shipping method supports it.
How much is shipping?
Shipping is charged once per order — not per item — so adding more items to your order does not increase the rate. Canada: $12.00 CAD, free on orders of $75.00 or more. United States: $14.99 CAD. United Kingdom: $19.99 CAD. Australia: $19.99 CAD. Rest of World: $24.99 CAD. Rates outside Canada are set in CAD and shown converted to your local currency at checkout before you pay.
Do you ship to my country?
We ship to the destinations available at checkout for each product. The shipping rate for your destination is shown at checkout before you pay.
Will I pay import duties?
That depends on the shipping method used for your order: with some methods import duties are already included (DDP), while with others duties may be payable on delivery (DDU).
Can I change or cancel my order?
Contact us as soon as possible through the Contact Us form and include your order number. Once an order has been sent for fulfillment or dispatched, a change or cancellation may no longer be possible.
What is your return policy?
Change of mind: our supplier does not support change-of-mind returns. If you still wish to return an item you changed your mind about, you must contact us first for authorization, and the item can then be returned to our supplier's warehouse in China entirely at your own expense.
Damaged, defective, missing, or incorrect items: contact us within 30 days of delivery with your order details and clear photos of the issue, and we will arrange a refund or a free replacement.
How can I save on my first order?
Create a free customer account and use code WELCOME10 at checkout for 10% off your first order. Account holders only, once per customer.
Which payment methods do you accept?
Available payment methods are shown at checkout for your order.
Need help?
Use our Contact Us form and include your order number if you have one.
How do I choose a curtain size?
Measure your window and curtain rod first, then compare those measurements with the listed panel dimensions. Curtain sizes are shown in centimetres as width x height. Panels are sold per piece, so account for the number of panels you need.
How do I choose a rug size?
Measure the floor area where you plan to place the rug, then compare it with the listed sizes in centimetres. Larger sizes suit living rooms, while smaller sizes suit bedsides and entryways.
How do I know if a sofa cover will fit?
Measure your sofa width in centimetres before ordering, then check the size options listed on the product page and compare them with your measurements. Covers are stretch or elastic; the sizes available for each cover are shown on its product page.
Are the sizes shown in centimetres or inches?
Sizes are given on each product page in the units shown there (centimetres, inches or EU sizes, as marked).