Refund policy

Refund and Return Policy

DAMAGED, DEFECTIVE, WRONG OR MISSING ITEMS
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 30 days of delivery with clear photos or a short video showing the issue. We will open a case with our supplier and offer you a replacement or a full refund for the affected item, at no cost to you.

CHANGED YOUR MIND?
We do not offer free returns on change-of-mind purchases, and our supplier does not accept change-of-mind returns as a standard service. If you no longer want an item, you may return it entirely at your own expense to our supplier warehouse in China. The item must be unused, unwashed and in its original packaging. Contact us BEFORE sending anything to receive the return address and instructions; returns sent without prior authorization cannot be accepted. After the warehouse confirms receipt and condition, we refund the item price. The original shipping charge and your return shipping costs are not refundable.

Items that have been used, washed, assembled or damaged after delivery cannot be returned.

ORDER CANCELLATIONS
Contact us as soon as possible. If your order has not yet been processed for shipment, we will cancel it and refund you in full. Once an order is processed or shipped, it can no longer be cancelled.

Approved refunds are issued to the original payment method within 5-10 business days.
Questions? Email us at mod.telfah@gmail.com.

Your statutory rights
Nothing in this policy limits your legal rights. Customers in the UK and EU have a statutory 14-day cooling-off period under distance-selling rules.